A number of kitchen and bathroom retailers are using “potentially misleading” discount claims to lure homeowners into rushing to spend thousands of pounds, a watchdog has claimed.
Amazon’s system of customer reviews and ratings is being undermined by a flood of “fake” five-star reviews for products made by unknown brands, a consumer group has claimed.
TSB has announced a new “fraud refund guarantee” to ensure its 5.2 million customers are protected if they are an innocent victim of a scam.
Train passengers who made more than 220,000 compensation applications for delayed journeys were forced to wait more than a month for their claims to be resolved, figures show.
More than a third of Scottish bank branches have closed in the last eight years, according to research by Which?
Banks and building societies are being hit by more than one IT or security failure that potentially stops customers making payments every day, a Which? Money investigation has found.
The so-called Big Four supermarkets have slumped to the bottom of an annual ranking after disappointing customers with the quality of their food and ability to keep up with online rivals.
Child car seats which are illegal to use in the UK are still available to buy from online marketplaces, a watchdog has warned.
One in four commuters on ScotRail services find travelling “frequently stressful”, according to consumer body Which?
Householders who sign up to combined TV and broadband packages are being hit with loyalty penalties of up to almost £700 a year, a consumer watchdog has warned.
Broadband customers who stay with the same provider and do not haggle for a better deal are being hit with “loyalty penalties” of up to £220 a year, a consumer group has warned.
Govia Thameslink Railway (GTR) has not been stripped of its franchise despite its “unacceptable performance” following the introduction of the May timetable, Transport Secretary Chris Grayling has announced.
Transport Secretary Chris Grayling said he had apologised “many, many times” already, after he was criticised by MPs investigating train timetable chaos that gripped parts of the network earlier this year.
Broadband customers who do not switch are enduring “often terrible” customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according to a consumer watchdog.
British households are paying for broadband speeds that are on average 51% slower than advertised, according to a study.
EE and Vodafone have been voted the two worst mobile phone providers in an annual customer satisfaction survey.
The rising cost of directory inquiry calls to some 118 numbers is very concerning, an industry regulator has said.
Bargain airport prices for favourites such as gin and Toblerone are now likely to be cheaper at the supermarket, a consumer group has found
Asda has been named the cheapest supermarket of 2016 among the major UK grocers by a consumer group.
Here are some examples of last year's Black Friday discounts as tracked by Which?