The ombudsman system needs a major overhaul following findings that many schemes lack the power to enforce judgments and consumers do not know who to turn to with their complaints, according to a group of MPs.
NHS Tayside has apologised to a man after it failed to recognise that a delayed terminal cancer diagnosis made his wife’s final days harder to bear.
A GP surgery has been cleared of any wrongdoing in the run-up to a Dundee dad taking his own life.
The family of tragic Lee Welsh confirmed today that their complaint against a city medical practice is to be investigated.
A woman says she’s been left “upset and angry” at the response to complaints she made about her mum’s care at Ninewells Hospital.