Ofgem unveils stricter energy price control plans
The energy regulator has confirmed it will pursue even tighter restrictions on how much profit energy companies can make, in a move it said will result in lower prices for customers.
Consumer
John Lewis trials click and collect in Co-op stores
John Lewis & Partners is to trial a new delivery option allowing customers to pick up online orders from The Co-operative shops.
Aldi offside with Scottish consumers over square ‘Sausedge’
Aldi has enraged Scottish consumers by suggesting that it has invented the square sausage.
Cadbury pulls ‘irresponsible’ campaign urging children to dig up treasure
Cadbury has taken down an advertising campaign webpage after it was accused of encouraging children and families to break the law.
Customer satisfaction with energy companies falls for second year running
Overall satisfaction with energy suppliers has fallen for the second year running after customers were battered by price rises and nine small firms collapsed, according to a survey.
Schools warn parents ‘Momo Challenge’ appearing in Peppa Pig videos
Schools are warning parents an online suicide game may be making its way into children’s YouTube videos such as Peppa Pig.
Ryanair faces action over refusal to compensate strike-hit passengers
Ryanair is facing enforcement action by the airline regulator over its refusal to compensate passengers for flight disruption caused by staff taking strike action.
Mobile phone users warned of ‘inadvertent’ roaming charges in no-deal Brexit
Mobile phone bills for customers living near the border in Northern Ireland could spike after Brexit, the Government has warned.
Mobile firms urged to avoid roaming charges in event of no-deal Brexit
Mobile phone companies have been urged not to introduce roaming charges on customers if Britain crashes out of the European Union.
Working with people on low incomes has been life-changing, says Sheen
Hollywood star Michael Sheen has said working with people struggling on low incomes has been literally “life-changing”.
Nicola Sturgeon criticises ‘sexist’ children’s footwear in Clarks
Footwear firm Clarks has sparked a sexism row after naming a girls’ shoe range Dolly Babe and a boys’ line Leader.
Faecal bacteria discovered in ice at three coffee chains, BBC’s Watchdog finds
Concerning levels of faecal bacteria were present in ice at three major high street coffee chains, according to an investigation.
Confused children who think fish fingers are made from chicken
Cheese comes from plants, tomatoes grow underground and fish fingers are made of chicken – at least that is according to many of the nation’s youngsters.
Broadband deals ‘penalise’ loyalty as bills rocket after contract
Broadband customers are paying a penalty for their loyalty, with providers increasing bills by more than £100 a year when initial deals end, Citizens Advice has warned.
Asda ‘best value shopping in 2016’
Asda has been named the cheapest supermarket of 2016 among the major UK grocers by a consumer group.
The Black Friday deals that were not such a bargain
Here are some examples of last year's Black Friday discounts as tracked by Which?
Half of Black Friday bargains ‘were cheaper at other times’
Black Friday shoppers have been warned to "do your research" after a watchdog found half of last year's so-called deals were cheaper in the months before and after the event.
Tesco shoppers can’t buy Marmite online and it’s not gone down well at all
#Marmitegate is gripping the nation, after a pricing row between one of the world’s largest consumer goods manufacturers and Tesco has left the supermarket low on household items – including, yep, Marmite.