Openreach is on track to give access to ultrafast broadband to three million homes and businesses by the end of next year, the company has announced.
Broadband providers have agreed to begin compensating customers automatically when things go wrong with their service.
Broadband and landline customers will get money back from their providers when things go wrong from Monday – without having to ask.
Customers of the largest broadband providers are the most likely to be getting a bad deal, a survey suggests.
Internet companies will get 100% rates relief from the Scottish Government to install fibre broadband across Scotland.
Virgin Media has built two large life-size houses inside a warehouse located in High Wycombe where it tests its latest broadband technology.
Virgin Media has rolled out an update to its latest router that improves the reach of broadband around the home.
TalkTalk has reported that customers in the Dundee area are experiencing a total loss of service.
Broadband customers must be told the minimum and peak time speeds they will receive before they sign a contract under new protections coming into force on Friday.
TalkTalk has reported its eighth consecutive quarter of rising customer numbers, but the telecoms group warned it will take a hit of up to £15 million due to an accounting change and increased investment.
Virgin Media has attracted the most complaints for both pay-TV and mobile phone services while Vodafone is the most complained-about broadband and landline provider, quarterly figures show.
Openreach is to hire 3,000 new trainees this year as part of a major recruitment drive as it continues to connect houses and businesses to faster broadband, the company has announced.
Rural Scotland and Wales remain the worst areas in the country for average broadband connection speeds, but parts of central London and Kent also struggle, new research from consumer group Which? suggests.
Householders who sign up to combined TV and broadband packages are being hit with loyalty penalties of up to almost £700 a year, a consumer watchdog has warned.
The Defence Secretary has said he has “very deep concerns” about Chinese technology firm Huawei being involved in upgrading the UK’s mobile network.
Half of British households could switch to faster broadband today, according to Ofcom, as the regulator announced proposed new rules that would make internet providers tell customers about their best deals.
Broadband customers who stay with the same provider and do not haggle for a better deal are being hit with “loyalty penalties” of up to £220 a year, a consumer group has warned.
BT has revealed a new home broadband system it claims “guarantees” a strong, reliable connection in every room of the home.
Broadband customers who do not switch are enduring “often terrible” customer service and potentially paying hundreds of pounds a year more than they need to as providers take advantage of their loyalty, according to a consumer watchdog.
TalkTalk has attracted the most customer complaints among broadband and landline providers as overall numbers of reported problems fell to a record low, Ofcom figures show.