A former MP who uses a wheelchair was left stranded on the platform of Dundee’s brand new train station after the lift broke down.
Dame Anne Begg was visiting Dundee from her home in Aberdeen for a meeting.
As she arrived at the multi-million-pound station, she was approached by members of staff who told her the only accessible lift had broken down.
Dame Anne was born with the rare genetic condition Gauchers disease, which causes her bones to break regularly, and has used a wheelchair since 1984. Initially, staff offered her the opportunity to continue her journey through to Leuchars, from where she would then be driven by taxi to her destination.
But due to the short time between her arrival in Dundee and the start of her meeting, she said that alternative was unworkable. As a result of not being able to leave the station, the former Aberdeen South Labour MP said she had no choice but to catch the next train north, missing her appointment.
Dame Anne said she was now concerned about provision for disabled people’s access at the new station.
She said: “Someone told me it was the second time in the station’s opening week the lift has been out of order. I am quite concerned about how disabled people and those who struggle with stairs and escalators are supposed to be able to leave the platform at this brand new station if the lift breaks. There does not seem to be any proper contingency.”
A ScotRail spokesman said: “We’re very sorry to Dame Anne and any other customers who were affected by the broken lift which has now been repaired.
“When things go wrong, we endeavour to put them right – which is why we provide alternative accessible transport for customers when they are unable to access our stations.”