Xplore Dundee’s managing director says “lessons have been learned” after the firm was fined £35,000 for failing to anticipate a shortage of drivers.
Christine McGlasson said the firm “respects” the judgment of the Traffic Commissioner for Scotland Joan Aitken, who handed out the penalty to the company yesterday for disruption experienced by passengers in September.
Ms McGlasson said: “As we outlined, we have put in place a number of measures to ensure there is no repeat of the difficulties experienced last September.
“We apologise again to anyone who was inconvenienced by service cancellations and I want to assure everyone that lessons have been learned from this period of disruption and we do not intend to let these issues recur.”
Ms Aitken was told that bus services were disrupted because of a combination of staff shortages and double-booking of driver holidays.
In addition, several staff responsible for managing drivers either left or were signed off sick at the same time.
Xplore wrote to Ms Aitken within a week of disruption starting on September 4 and drafted in drivers from Birmingham.
It’s understood that dozens of services were affected.
The commissioner imposed a financial penalty to ensure her regulatory office remained “credible” with the public and because of Xplore’s track record – the firm was also fined £8,700 in June last year.
Xplore’s recent revamp has proved unpopular with some locals.
Stella Carrington, of Charleston Tenants’ and Residents’ Association, said she hoped the fine sent a message to Xplore about how it runs services.
She said: “We’ll see what happens in the future but the roll-out of the new services was a disgrace for a big company. I’m glad they got fined and I’m just sorry it wasn’t higher.”