TSB’s mobile banking app and online service are “up and running”, the bank’s boss has said after more than two days of delays that saw customers unable to access their accounts.
Chief executive Paul Pester announced on Twitter on Wednesday morning that the services had been restored and thanked customers for their “patience and bearing with us”.
TSB had intended to complete a major IT system upgrade on Sunday evening, although problems persisted into a third day.
Delays meant customers were left unable to access their money online, while some reported being able to access other customers’ accounts.
On Tuesday Mr Pester said he was “deeply sorry” for the problems as data and banking watchdogs confirmed they were looking into the situation.
He said on Twitter on Wednesday morning: “Our mobile banking app and online banking are now up and running. Thank you for your patience and for bearing with us.”
