A shopper has hit out after an ambulance failed to turn up when she collapsed in a supermarket.
Coleen Mclean, 21, was in Morrisons in Arbroath on Thursday when she took unwell in the store’s toilets.
She was helped by customers and staff and a call was made to the Scottish Ambulance Service.
But when an emergency crew still hadn’t turned up an hour and a quarter later, she decided to get a taxi home instead.
Coleen said: “I can’t believe that an ambulance still hadn’t turned up to help me well over an hour after the initial call was made.
“I collapsed in the toilets at Morrisons when I was shopping with my mum.
“An ambulance was called at 11.15am, but by 12.30pm it still hadn’t arrived.
“By that time I had begun to feel a little bit better and decided that I just wanted to go home.
“I thought the best thing to do was to just call a taxi and cancel the ambulance.
“I’m shocked and disgusted – and can’t believe that an ambulance never turned up.”
She added: “The last thing I remember was being in the toilets.
“The next thing I knew I came round to find myself lying on the floor in the recovery position with a group of very concerned people around me.
“I think I was drifting in and out of consciousness and really don’t remember much at all.
“However, I was told that two other shoppers had rushed to help me and put me in the recovery position.
“They also fetched a staff member. They were all great and stayed with me and covered me with coats to keep me warm.
“During all this time I was lying on the floor of the toilets.
“There were also the people who phoned for an ambulance for me because they were so concerned about my condition.
“I think they called the ambulance back a couple of times but one still never arrived.
“I’m so grateful to them, especially as no other help was coming.”
A spokesman for the Scottish Ambulance Service said: “We received a call to attend to a female patient who had collapsed at Morrisons supermarket at 11.15am on November 1 – the call was categorised as non-urgent as the patient was conscious and breathing.
“We would like to apologise for the delay. Our ambulance crews were diverted to other higher-priority calls where patients’ lives were at risk.”