Inspectors pleased with quality of care at Dundee service

A Dundee housing support service has received a “very good” Care Inspectorate report.

Sanctuary Scotland Housing Association in Turnberry Avenue, Ardler, was visited on May 31 by inspectors, who graded the quality of care and support as a grade five “very good”.

Sanctuary Scotland’s quality of management and leadership was also given a grade five.

The inspectorate’s grading only goes as high as a grade six “excellent”.

In a report, the inspectors said they spoke to people who use the service who made comments such as “it’s safe, you really feel safe here”, as well as “we have everything we need here, such as the wardens and community alarm when they are not here”.

But one service user said: “We have been having problems with the lift. I have lost confidence in it.”

As a result of concerns about the lift, the inspectors made a recommendation for a full risk assessment of the lift and the impact to residents.

Sanctuary Scotland was recommended to also consider contingency planning in the eventuality of the lift not working for more than 24 hours to make sure tenants can still access their accommodation and the community.

But overall, the Care Inspectorate was pleased with what they saw.

The report said: “People who use the service told us that the scheme managers are very good and that people felt safe and secure living in their accommodation with the support provided.

“People told us that all the staff were very good and that they enjoyed living in the local community while having the security of support when it was needed.”