“I absolutely love my job so was more than happy when I got asked to be store manager.”
Hannah Murdoch, 24, began working at the Little Thistle Gift shop a week after it opened its doors in October 2015.
After working in retail since she was at school, Hannah got the job after a chance encounter with the shop’s owner.
She said: “I was actually on my way to another job interview when I noticed the shop had opened in the Overgate.
“Little gift shops like this are my favourite kind of store so I always have to go in when I see one.
“After chatting to one of the owners, Kevin, he told me to hand in a CV since I was looking for a job.
“I got a call from him asking me to come in for an interview and they offered me a job there and then.
“I absolutely love my job and after working here for a year, I was asked to become store manager, I was so shocked but more than happy to take on the role.”
The Little Thistle Gift Shop’s secret is definitely it’s superb range of gifts – and Hannah says she loves being able to talk to customers about the products.
“We have a lot of suppliers that we sell in store but it is very important to that the shop stocks local, independent products.
“The owners Kevin and Tracey also make some of their own products which we sell. I love being able to tell the customer that the owners actually made the gift they are buying.”
When it comes to working in retail Hannah says the most important thing is how you communicate with customers.
She said: “The whole concept of the shop is to give customers that personal touch.
“The most important part of that is how we interact with our customers.
“The first thing you learn when you start work in the shop is everything else stops when a customer comes in and they become the most important thing.
“We always say the staff in here love a chat but there is nothing better than a customer saying they have had a great experience in your store.
“I really enjoying being able to serve someone well as that is what they will go and tell friends and family about and recommend the store to them.
“You have to be approachable when working in retail and confident and comfortable speaking to people.
“Confidence is something I have had to work on throughout my career, but it is something I would urge anyone interested in retail to work on too.”
Courses open door towards rewarding career
Although Hannah climbed up the retail ladder through working in several shops, there are many courses on offer in Dundee.
Dundee and Angus College offer several in both retail and retail management.
These include Introduction to Fashion Retailing where students get hands-on experience working within the college’s gift shop.
HNC Retail sees students gaining a broad knowledge of the retail industry and the skills and qualities required for a diverse range of careers.
The college also offers HND Retail Management where students have the opportunity to gain work experience managing and promoting the colleges pop-up shop, Tempus.