Dozens of film fans may have been left out of pocket after the plug was pulled on sing-a-long screenings of The Greatest Showman amid licensing problems.
Four showings of the hit musical film were scheduled to take place at Church, Ward Road, on December 8 and 22.
But the performances, organised by WhatCinema Now, have been cancelled, with some customers fearing they may not be refunded.
One woman said: “I may have lost £80. I spoke with my bank but I don’t think I will be able to claim money back until after the event.”
Fiona Sneddon, 50, a staff nurse, said: “I bought three tickets for £22 and haven’t got my money back.
“I was taking my young daughter and a friend’s daughter who are both really upset about it – not as upset as myself losing the money. There are a lot of very upset people.”
A spokesman for TicketSource, which took bookings for the event, said because WhatCinema Now used its own credit/debit card processing facilities, the customer’s booking contract is directly with it.
The spokesman added: “TicketSource became aware of licensing issues for events being organised by WhatCinema Now and took measures to stop ticket sales following communication with the relevant licensing authorities in the UK and Ireland.
“When an event is cancelled, TicketSource can initiate the refund process.
“However, it is the responsibility of the event organiser to issue refunds to their customers as they are liable for all ticket monies.
“We have growing concerns that WhatCinema Now will not honour refunds for their events.”
The spokesman added that TicketSource had highlighted its concerns surrounding the event organiser with Action Fraud, the cyber crime reporting centre.
No contact details are available for WhatCinema NOW.
Church was asked for comment but have yet to respond.