Fire chiefs have defended the centralisation of control rooms in Dundee — despite a string of serious errors in dispatching crews in the Highlands.
One of those included firefighters being sent to the city’s Thurso Crescent when they were supposed to be in the street’s namesake in Caithness.
In addition, crews in Beauly were sent to a reported fire in Dingwall because the control centre was allegedly unaware Dingwall has its own fire station.
Firefighters in Lairg were also deployed to Skye, a 100 mile journey taking roughly two hours.
Similar incidents that have been reported include a serious road accident at Tomatin which was attended by crews from Aviemore, Grantown and Carrbridge.
The Inverness crew would have been closer than both Aviemore and Grantown.
But the Scottish Fire and Rescue Service says it is working to address concerns raised by politicians and community groups in the Highlands about the alleged mismanagement.
The gaffes come just a month after the fire service closed the doors at its Inverness control centre.
However, a spokeswoman for the Scottish Fire and Rescue Service said it was working to tackle the problem.
She said: “We have identified a number of systemic and procedural issues that we are now moving to rectify.
“We are satisfied that we attended at each incident with the correct resource.
“Local knowledge is derived not only from our operations control but from the highly experienced local crews based across the north.
“We combine the experience of those firefighters with an advanced mobilisation system and the very high level of professionalism of our operations control staff to respond in times of emergency.
“We’re systematically identifying and addressing any issues arising and rectifying these accordingly.”
Hamish Fraser, who heads Highland Council’s community and partnerships committee overseeing the performance of the service, has called for a “full report” into the competency of call-handling at the Dundee control room.
He said: “I’ve been made aware of several issues being raised relating to alleged mobilisation issues that are causing concern to the public.”