Outlook and Hotmail users have been complaining that they are unable to send or receive any emails today – and the situation may not improve anytime soon.
Thousands of complaints have been made on social media that the service has not been working since 9.30am BST.
Messages aren’t being received and sent items remain in draft with the message: ‘Something went wrong and we haven’t been able to send your message yet’.
Outlook has not released a statement on the problems, leaving social media to speculate on when the service will resume.
According to Maritsa Lemon on downtoday.co.uk: “I just spoke to them they are aware of the problem – there is an ongoing system update – they are working to resolve the issue – told me not to worry everything would be resolved with 24 hours.”
This caused alarm among other posters. Susan Ehrlich replied: “Is it worldwide? I am in France. How in the world do you get to talk to them? If they are aware of the problem why in the world don’t they inform you that there is a problem?”
According to downdetector.com’s live map, the outage seems to be primarily affecting users in Europe, with large hot spots around Belgium, Paris and London.
Today’s problems echo a similar issue in March, when Hotmail users around the world were unable to access their email accounts after an outage struck Microsoft, the free service’s owner.