A woman missed her best friend’s wedding after her travel agent booked her on the wrong flight.
Nejat Buist, 45, and eight-year-old daughter Sabrina were due to fly from Edinburgh to Addis Ababa, in Ethiopia, after booking the trip with Thomas Cook.
But when the pair arrived at the airport on June 29 they were told an error had been made and the flights had been booked for June 26. The blunder meant Nejat and Sabrina, who was to be a flower girl, couldn’t fly until July 3 – missing the wedding on July 1.
Nejat and husband Ron, 68, from Dunfermline, complained to Thomas Cook, which organised the trip, and the company has now apologised. Ron said the initial booking summary showed Nejat and her daughter flying out on June 29 – the day they were meant to. But a later confirmation displayed the error.
Nejat and Sabrina were re-booked on a flight on July 3 from Glasgow and are now with family in Ethiopia, but have missed the wedding they had been looking forward to.
Thomas Cook said the flight mishap was a result of human error. A spokeswoman said: “We made a mistake by making the booking for the wrong day. We are very sorry for the inconvenience, and we rebooked them on the next available flight. We are also contacting the customer to offer a further gesture of goodwill.”