A woman says she’s been left “upset and angry” at the response to complaints she made about her mum’s care at Ninewells Hospital.
Karen Doogan, 47, of Foggley Place, said she wasn’t prepared to accept the response and had already consulted a solicitor about what further action she could take.
Joyce Wilson, 77, a former city lollipop lady, of Lansdowne Place, died in Ninewells Hospital last December after contracting an infection following a knee operation.
It’s almost exactly a year ago to the day that Mrs Wilson went into hospital for the operation on September 27.
She was discharged a few days later, but ended up back in hospital with an infection in her knee on November 6. She subsequently died on December 4.
Earlier this year, Karen complained to NHS Tayside because she had “serious concerns” about the care her mum received in hospital.
In particular, she was very upset that at around midnight on November 6, her mum — while medicated and disoriented — managed to walk out of the hospital with bare feet and in her nightie.
Following her complaint, NHS Tayside launched an investigation into the circumstances surrounding Mrs Wilson’s death.
Karen said: “I also complained to the Scottish Public Services Ombudsman and I have just had a response from them.
“Basically, they have said that they are not prepared to take this any further.
“I am upset and angry at this and will be taking it further.”
Mrs Doogan said she was concerned at the ombudsman’s response to her concerns over her mum being able to walk out of the hospital late at night.
She said: “The ombudsman replied by saying that ‘it is a challenge for nursing staff to observe patients at night-time when staff levels are low’.
“I am not happy with that answer. I don’t believe that response is appropriate and I plan to take this further.
“I have been to see a solicitor and I am taking advice about what I can do now.”