At least 122 new jobs are to be created in Dundee.
BT has announced it is to create more than 1,000 permanent roles to be created in BT call centres across the UK and Ireland – and the City of Discovery will be the biggest beneficiary.
The roles that BT is creating by location are:
|Minimum number of permanent roles created per BT call centre|
The new customer service roles will help customers with everything from technical support to account queries
BT says it has made a commitment to answer 100% of customer calls in UK & Ireland call centres by 2020.
All advisers currently on contract roles at BT Consumer’s sites across the UK will be offered these new roles.
Marc Allera, CEO of BT’s Consumer business, said: “These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.”