Xplore Dundee has admitted that it does not have the legal authority to move passengers out of wheelchair-accessible spaces.
The Tele reported this week that disabled Dundee OAP George Craig claimed he was unable to board a 17 bus because mums with prams were obstructing the area designated for wheelchairs.
Now, Explore Dundee, which runs the majority of services in the city including the 17, has released a statement setting out its position.
It wrote on Facebook: “We want to make sure everyone is welcome to safely board our buses, regardless of age or ability.
“Although we do not have the legal authority to compel passengers to move from wheelchair-accessible spaces, our drivers do request that the correct priority be given for disabled people when needed (and may call on additional staff support if necessary).
“We must therefore rely on the goodwill and co-operation of our customers in these instances.
“We pay close attention to accessibility to see what more we can do for those who may experience difficulty boarding crowded services.”
The post sparked a number of responses, including a mum who wrote: “It says on buses two prams and a wheelchair. But it not just prams. I’ve seen people with shopping trolley and they won’t move for prams or wheelchairs.”
Xplore Dundee replied: “Just to clarify: notices on our vehicles do not say ‘two prams and a wheelchair’, they advise that we can carry ‘up to two unfolded buggies’, but we are clear that the space must be prioritised for wheelchair users nevertheless.”
♿ We want to make sure everyone is welcome to safely board our buses, regardless of age or ability.Although we do not…
The firm also replied to a comment from a woman unhappy about lack of space for folk with a buggy.
The company wrote: “The aisle cannot unfortunately be widened, as it is flanked on either side by the wheels of the vehicle.”