Dundee bus drivers hailed as ‘fourth emergency service’ during extreme weather

An Xplore Dundee bus makes its way slowly along a snowy city road yesterday.

Bosses at Dundee’s main bus operator have thanked passengers for their patience during the extreme weather.

Xplore Dundee managing director Elsie Turbyne also paid tribute to staff who were hailed by travellers as “the fourth emergency service”.

Buses remained in service despite schools being closed and roads proving tricky for some drivers.

Mrs Turbyne said: “I am very proud of our team. The conditions have been incredibly challenging but we have managed to maintain a good level of service to large areas of the city, allowing people to get to work, hospital, friends and family, and crucially, to get back home again.

“Everyone has played a part in this but I do especially want to thank the drivers and engineers who were out there on the roads.

“We’ve received messages of thanks and commendation from our customers and colleagues and these have also been greatly appreciated.

“We don’t do it for the praise but it is gratifying to know that our employees’ dedication to providing a safe and reliable service is appreciated by the people of the city.”

Comments shared on social media also provided encouragement to drivers and engineers on the frontline of operations.