NHS Tayside told to apologise to A&E patient over delay in giving pain relief

NHS Tayside has been forced to apologise after a patient complained about not being properly assessed.

The health board was issued with a formal recommendation by the Scottish Public Services Ombudsman (SPSO) after a complaint was raised by the patient known as Mrs C.

Mrs C complained that when she attended the A&E department at Perth Royal Infirmary on two occasions, she was not appropriately assessed.

She also complained that, when she was admitted to the hospital, she was not provided with appropriate pain relief.

The SPSO recommendations said: “We found that when Mrs C was admitted to hospital, there was an unreasonable delay in providing her with pain relief.

“We found that the second time she presented to A&E there was a failure to accurately document the assessment undertaken.”

A spokesman for NHS Tayside said: “We have apologised to the patient and have taken action to address the recommendations in the report.”

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