A staff survey for the department dealing with social security in Scotland reveals “serious concerns” over workplace culture, according to Scottish Labour.
Findings from the questionnaire for workers in the Social Security Directorate show just 37% felt poor performance was dealt with effectively, while 14% said they had experienced bullying or harassment.
It also shows just 41% think it is safe to challenge the way things are done in the Scottish Government.
Scottish Labour social security spokesman Mark Griffin said: “This survey highlights damning views on the leadership at the new Directorate of Social Security, as well as serious concerns for staff morale and the workplace culture.
“In the last week, we have seen the price of the new social security system sky-rocket and the SNP hide a benefits freeze behind spin and obfuscation.
“What Scotland needs is a social security system fit to serve those most in need.
“Instead we have an over-budget system with an atrocious workplace culture.
“This isn’t good enough. Without staff having confidence in the management of the Directorate for Social Security, how can the wider public?”
The department is responsible for delivering Scotland’s £651 million Social Security Programme.
Findings from the 2018 Scottish Government survey show only 40% of staff felt change was managed well in the Scottish Government, while around half of workers had confidence in the decisions of the director and executive team.
Barely a quarter thought action was taken as a result of the last staff survey in 2017 and less than half believed the director and deputy director would take action based on this questionnaire.
Results from the survey – which had a 66% response rate of 236 returns – were released through Freedom of Information legislation.
A Scottish Government spokeswoman said: “The 2018 survey placed the directorate in the top five for staff engagement in the Scottish Government – with the scores on managing change amongst the highest.
“We are committed to ensuring our employees are treated with dignity and respect, and that they feel valued for the work that they do.
“Many of the indicators provide ample evidence that this is the case and action will always be taken to ensure the culture and environment is one where our people feel supported in the workplace.”