| I don’t normally use buses but I had to get one for my return home with my son.
The bus was 20 minutes late and, as no information was displayed on the screens, I asked a member of staff if he could find out if the bus was still due, to which he replied, “The driver must be needing his break. You’ll just have to wait.”
We went to get on the bus when it eventually showed up and instead of a possible apology or explanation of the delay, the driver was disbelievingly rude and verbally aggressive.
In the queue were foreign students to whom he was also rude and particularly verbally aggressive. He told them, “You just wait there,” “Get back,” “Just wait there,” “No notes,” and “If you don’t have change you can just get off the bus,” while being very loud.
The students did get the change and sat at the front of the bus after being told loudly on numerous occasions to get their bags off the floor — something he did not tell the Scottish people.
An older man got on the bus with a stick and the driver told him, “Just tell them foreigners to get up,” and, “The place is full of foreigners.”
I found this whole trip home frustrating, annoying and shameful.
He was just plain rude and I would think working in a job such as this he would need some people skills. Whether he was late, stressed or whatever he had no right to treat his passengers in this way. — Shamed.
[A spokesperson for Stagecoach, which owns Strathtay, said, “Stagecoach endeavours to provide excellent all-round customer service.
“Our drivers go through extensive and ongoing training programmes, so it is disappointing to hear that a member of staff has not delivered the high standard of service we would expect.
“We employ over 1000 people, the majority of whom carry out their jobs in a satisfactory manner, sometimes in difficult circumstances.
“However, on occasion issues may arise that we need to deal with.
“We will fully investigate this incident based on the information we have been given, following our internal disciplinary procedures as required.”] |