Being a frequent flyer from Dundee to Belfast and Birmingham, I had to drive to the airport on Monday. This was the first time I’ve had to use the new car park charging system.
The system is you drive up to the barrier and get a ticket, find yourself a space and park.
I caught my flight to Birmingham on time as usual, with my free coffee on the way down and then got the return flight the following day.
You then put your ticket back in the machine to pay. This is when the trouble starts.
The machine does not access any credit or debit cards, does not give change and seems to take only Bank of England notes.
Having no change, I had to retreat back inside the building to ask the ladies at check-in what my options were.
Yet again, the staff working at this airport were brilliant, apologised for the inconvenience and scanned my ticket to get me out of the cark park.
So, instead of the car park management getting £11 from me, I parked for free.
It’s a shame because the staff has to face customer complaints daily and apologise daily for something totally out of their control.
Come on, airport management, get your act together and stop relying on your great staff to bail you out for your management decisions. — Happy Flyer.
Christmas spirit alive and well
I enjoyed the pictures from the Christmas festival in Dundee’s Hilltown, which appeared in the Tele.
There’s not been a lot to laugh about in 2009.
It’s been a tough year for many people, but it is heartening to see people going that extra mile to ensure that others have a good time.
The pictures really captured everyone’s enjoyment and showed that the festive spirit is alive and well in Dundee at least. — Mr Christmas.
Changes needed
It’s about time something was done about Brook Street in Broughty Ferry, at the turn-off for the car park, near the Royal Bank of Scotland.
Cars legally park opposite the entrance, but this, combined with the taxi rank to one side of the exit and the heavy volume of traffic moving along this stretch of Brook Street, makes turning out of the car park a bit of a lottery. Often you can hardly see where you are turning due to the parked cars all around the entrance.
I fear an accident will be inevitable if restrictions are not put in place. — Ferry Resident.
Odeon goes above and beyond
Having just returned from the special advance screening of Avatar at Odeon Dundee, I give tremendous credit to the cinema staff.
Many people had been looking forward to this movie, and it was breathtaking stuff at times, but sadly Odeon seem to have been delivered a faulty film as at least six times during the film the picture and sound cut off for at least two seconds at a time leaving the audience in complete darkness.
Whilst this in no way spoiled the viewing of the film (no vital plot was missed or special effects marred), and to my knowledge no one in the packed audience complained or caused any fuss, Odeon handed every single person a free ticket to a future showing of any film of their choice on their way out as a result of the poor quality of the film.
This is my opinion is first class customer service and a shining example of a business looking after its customers.
In this day and age of people complaining and wishing to get something for nothing I want to say to Odeon, well done. — Shaun Brown, Graham Street, Dundee.
Stressed shopper
I was annoyed at the woman who huffed and puffed walking behind my sister and daughter today in the Overgate because my four-year-old daughter was walking “too slow” for her liking.
We all get stressed at this time of year, but to use the Lord’s name in vain at my daughter, I will not accept.
People go on about youngsters having bad manners, yet apparently it is OK for an elderly woman to barge past my four-year-old and use the language that she did. — Angry Parent.
Prostitution feature
Your report on the prostitution, drug and violence troubles in Stobswell was heartbreaking.
What has happened to this community? Why can’t more be done to stop this?
Where are our three SNP councillors? Are they turning a blind eye to all the problems here in Stobswell? — Lisa Campbell.
Chance to nominate for toy appeal
We appeal to readers asking them to get in touch with Wave 102 to nominate families and/or organisations they feel would benefit from a helping hand this Christmas, as part of the Bring a Smile for Christmas campaign, which is supported by the Tele.
There is still time for you to make your choice before the toys are handed out next week.
Anyone who wants to nominate can send an email to jon.quipp@wave102.co.uk — Wave 102 Staff.
THE ADDRESS for readers’ letters is - Readers’ Page, Evening Telegraph, 80 Kingsway East, Dundee DD4 8SL. They can also be placed in our post box at our offices in Albert Square, Dundee, emailed to us on letters@eveningtelegraph.co.uk or faxed on 01382 454590. We ask correspondents using a nom-de-plume or sending by e-mail to provide a name and address for reference purposes. The editor reserves the right to reject or edit any letter. Please keep letters as short as possible.*
