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08 April 2009
‘No good reason’ for TV problems
Digital UK was today accused of being on a different wavelength from TV viewers in Dundee’s West End after the organisation charged with managing the switchover from analogue to digital said it could think of no good reason for reception problems (writes Bruce Robbins).
Some viewers in the Perth Road, Blackness Road and Gowrie Park areas have been struggling for days with poor pictures or even no signal at all.

In particular, ITV1, Channel 4, Freeview stations served by the Angus transmitter and digital channels such as ITV3 are said to have been badly affected.

Many local people believe the reception problems are linked to the digital switchover, which is due to be completed next summer. Many have contacted West End councillor Fraser Macpherson to voice their annoyance, and he has taken their plight up with Digital UK.

One Gowrie Park viewer contacted the Tele to say Digital UK had been less than helpful when she reported her TV problems to them. She said she was receiving no Freeview signal at all, and a friend in the Logie area was experiencing similar difficulties.

She said, “I got in touch with Digital UK’s Helpline, but I was told there was no work going on with transmitters that could account for the problems.

“I was then asked if it could be ‘local interference’ causing the lack of signal. I was asked several questions about whether I was near a taxi rank or a train station. I think I can be quite sure there have been no railway stations built at the end of the road recently!

“Digital UK couldn’t come up with any idea for the bad signal other than a suggestion it might be weather related. If that was the case, you’d imagine the problem would be widespread throughout Dundee, not just centred on the West End.”

Digital UK confirmed to the Tele today that there was no ongoing work that could be blamed for the poor TV pictures.

A spokesman said, “There are no switchover-related engineering works at the Angus transmitter at present, and the signals have been checked by the transmission company, Arqiva.

“Digital terrestrial television is currently broadcast at very low power to prevent it from interfering with existing analogue TV transmissions. This can mean reception may be affected by certain kinds of weather.

“When the analogue signals are turned off at switchover, digital signals will be boosted to make them stronger.”

Digital UK said readers can phone the helpline (08456 505050) or postcode checker on their website, www.digitaluk.co.uk, for advice about signal strength and when the switchover will take place in their area.