The posties who work there have challenged the line managers almost on a weekly basis about this lack of customer service, only to be told “it’s not my job to answer the phone.”

When the phone does go, in unison, we all shout “Phone! Phone!”

Even though a manager is carrying a phone permanently, you will rarely hear one answer it. They are too busy doing the jobs that posties used to do, like sorting mail, preparing deliveries and opening bags, thanks to cutbacks.

Customer care is paramount we are always being told, yet those who preach this ignore their own words.

In fairness to the person in the callers’ office, he tries to jumble half a dozen jobs all at once, without much help.

The letter writer is not the first person to complain and he or she will not be the last.

It’s not just in terms of calls that there are problems either.

We’ve even had postmen threatened by junkies, attacked by dogs, etc. and been unable to summon help by a manager.

Promises by management regarding a number which will guarantee you a line straight to someone you can talk to has, unsurprisingly, failed to materialise, but that’s Royal Mail for you. — Postie.

I phoned over 20 times in three hours and never got an answer. — Waiting.

I do not want one penny of my hard earned income tax going toward this.

The cost to the Government would be £3 million.

The money would be better spent on education, hospitals and more police to stop crime.

If you look back at Mrs Thatcher’s record as Prime Minister you have to ask if she really deserve it? Remember she imposed the hated Poll Tax on Scotland. — Stuart Butcher

The smell of drink hit me before I even sat down.

I have always thought that there was no drinking policy in public places and this applied to buses and other public transport with the exception of trains.

What gets my goat more than anything else is what I witnessed next. When the bus reached the stop opposite the Lloyds TSB on the Arbroath Road, ironically enough near the Boar’s Rock Pub, not one but two inspectors got on.

When one of the inspectors reached the young chap who had been drinking, there was a bit of a commotion over whether the chap had paid his fare or not.

The chap then followed the inspector along to the driver where he put a pound coin in the machine and as he did this I could see quite clearly the can of beer in his jacket.

As soon as the bus resumed its journey, the young chap pulled his can of beer back out again and resumed drinking. When he left the bus, he left the empty can behind.

I would have thought at the very least the drunk chap would have been shown the door by the two inspectors.

It’s not just an unbelievable attitude coming from two men who are supposed to be professional, but it also puts into question all these so-called bans and regulations let alone health and safety. — Really Strange.

It’s all fine and well for the SNP administration at Holyrood to say offenders are unlikely to be sent to open prisons in future.

Where is the leadership on this matter?

Clearly Justice Minister Kenny MacAskill has learned nothing from the appalling Robert Foye scandal.

With a record like this to his name, MacAskill’s jacket must now be hanging from a shoogly peg. — Open Door Policy.

The interview basically consisted of only 10 computer- related questions and 10 scenarios that had nothing whatsoever to do with computing.

For example, “If you were stranded on an island with 10 people and you had a boat fit for five who would you take?”

You don’t get 10 minutes in reality to make up your mind who you would help.

You can’t say to a customer wait 10 minutes until I decide upon what to do. Is this computer related?

OK it’s about making decisions but given the post applied for this should have been the scenario, “If you had two PC users and one needed to get their files back immediately and one had deleted the Windows boot file, which one would you help first?”

I think the techniques used for this interview were totally irrelevant to the role specified. No wonder it’s hard to get the job you want. — Kinda Needing Job Y’Know.

I had paid for these shoes with my credit card.

I asked my daughter to take the shoes back and get a refund, as the shops had no other suitable shoes.

When she took them back she was told my credit card wouldn’t be credited and the only thing they could do was an exchange or a credit note.

I am left with a pair of shoes that do not fit my daughter, or a credit note that I don’t need and I still have to go and buy shoes.

So buyers beware. — S. G.

[A spokeswoman for Office said, “Details of our returns policy are shown in store at payment areas and on the back of our receipts.”]