| I read with horror of the Dundee woman pensioner’s nightmare journey with Virgin — but she could just have easily have received the same shoddy service with any of the other train companies.
Firstly, because of her health, she booked a seat. When she boarded, it was occupied and the company refused to do anything.
Secondly, the train was packed and, when this happens, there is never enough room for luggage. This, and the standing passengers, use passages and doorways, making for uncomfortable conditions.
Virgin claim there is nothing that allows them to enforce seating bookings, although I bet they would have managed if that selfish person had been sitting in a first-class compartment.
Airlines don’t stand for any nonsense from passengers who refuse to co-operate, so trains can surely do likewise. They even have quick access to British Transport Police.
Virgin also says it must accept passengers up to the capacity of the train. Who sets this?
Surely it must be the train companies and they could specify no standing on long-haul journeys.
All seats on these services should be pre-booked (even up to minutes before departure). When the seats are full, no more passengers should be accepted.
We are constantly told there are too many cars on our roads and that the environment is in danger because of this.
I also dislike driving long distances and would much prefer to use the train. However, I am off to York from Dundee in a few weeks and, despite a regular direct service, I’ll be going by car.
A few weeks later I’m off to London. Then I’ll go by plane, where I am guaranteed a seat and luggage is safely stowed away. The same would be true if I went by bus.
It’s time the train companies took a leaf out of other forms of transport’s books or were made to by the authorities. — Avoiding The Strain.
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