| WITH ROYAL Mail making so many changes to its delivery procedure over the past few months, I wasn’t surprised that my only delivery of the day now arrives anytime between 2 and 4 pm.
While this isn’t ideal for most people, I’ve come to accept it as part of the change in the hope that delivery times will be improved.
So imagine my astonishment when on Saturday my mail was delivered at 7.25 pm.
In the hope that it had may have been my neighbour posting an incorrectly delivered item, I looked out to see what I would call a “temporary postman” struggling to read the addresses with the help of the street lighting. He was only identified as a “postman” by the Royal Mail bag.
Even more to my astonishment was the fact that the “postman” had been seen only a few streets away four hours earlier.
Can Royal Mail explain this fiasco? — R.M., Broughty Ferry, Dundee.
I READ the stories about the state of the postal service in the east of Dundee.
The article ended with the authorities saying the problems were mostly sorted. I beg to differ.
I live in Broughty Ferry and have had a once-a-day delivery for some years, contrary to what the Dundee East office says.
That was fine. At least it was delivered at a reasonable time, usually before lunch.
However, recently we have seen mail being delivered at any time but never in the morning. On Saturday, for instance, it was delivered at 7 pm.
I have also had reason to complain about mail being delayed.
Items were delivered to me on Sunday, October 31. One was a letter written on September 30 inviting me for a job interview on October 12.
Obviously, a job opportunity was lost.
These items were delivered to the wrong address, but I didn’t even receive an explanation or apology.
People I have spoken to in other parts of Dundee have had no problems, so why Dundee East? — Dorothy Thomson.
[A spokesperson has said that Royal Mail apologises to customers for delays in mail deliveries on Saturday.
This was due to high volumes of deliveries which started late and higher than usual levels of sick absence.
This resulted in Royal Mail employing trained agency staff to supplement usual delivery staff.
The spokesperson added, “Regrettably the staff failed to follow procedures and chose to deliver in tandem rather than splitting the delivery as instructed, and this led to further unnecessary delays.
“The staff involved have been advised this practice should cease immediately and all possible steps are being taken to avoid a repeat of this incident”]
|