| Drumlithie Place resident Colin Hanwell said he was initially told it might be tomorrow before an engineer came to look at his broken boiler.
Though the council sent a workman this morning, Mr Hanwell expressed concern at the lack of information he received when he reported the fault.
He stormed, “I need somebody to come out and get my water on, but all they are telling me is that somebody will be out in the next 24 hours.
“My boiler blew this morning and I got soaked turning the tap off with water coming out of it. It means I now have no central heating and no water.
“What really annoys me is that they can’t even give you some idea when they are going to come out, if it’s going to be morning or afternoon for example.
“All they told me when I phoned at 7am today was that it would be sometime in the next 24 hours, which means it could be tomorrow morning before they arrive.
“To be honest, for something like this I would have expected them to be out in a couple of hours — it’s an emergency.
“In the meantime I have to stay off my work waiting, and the flat is freezing.
“We shouldn’t have to put up with this sub-standard service, it’s not fair on people.”
A council spokesperson later said a gas engineer attended the house, in the Brackens area of the city, first thing this morning.
The system was shut down because a part was needed, and efforts were being made to fit the new valve this morning. |
