| AS AN ex-directory Telewest telephone subscriber of over four years, I was interested to read the letter from Ex-Happy Phone User concerning the publishing of his or her number in the BT phone book.
My initial thoughts were it was quite a flippant reply by Telewest, who said they regretted that the customer “felt” let down and not that they had indeed been let down.
It got me thinking, so I checked the recently-issued edition of the phone book and was shocked to discover that my number is also in it.
I have a second separate line for Internet connection and this, too, is listed.
I contacted Telewest and was routed to a south-west London call centre where a girl insisted I was not, and never had been, ex-directory, but she would list me as such from now on if I wished.
My attempts to tell her that this was not correct and that a confidentiality had been breached fell on deaf ears. — Another Ex-Happy Phone User.
MANY THANKS for publishing the reader’s letter on the subject of details being published in BT’s phone book.
I too was horrified to find my details listed.
I have lived at my address for 21 years and had never been listed as I work in a “sensitive” profession and don’t want my details published.
I immediately demanded a change of phone number from Telewest. It took them six days to do this.
I also intend to write a letter seeking financial compensation as I am now seriously thinking about moving house. — Fed Up With Telewest.
I READ the letter from Ex-Happy Phone User. The same thing has happened to me and my sister.
I was appalled to find our numbers in the BT book and we, too, are with Telewest. — D. F. |